Track: ICT Process Improvement, Organisation, and Governance


Most problems in ICT development and maintenance are of human nature, not technological obstacles. The co-operation in teams and projects is key to success. Basis for it is a common understanding of the governing values and policies of the organisation and of the processes tailored to their spirit and fostering the achievement of the business goals.

Process engineering facilitates co-operation by providing the chance to establish a common view on how the work should be done. ICT organisations face the challenge to have enforced processes to reduce cost but keep the processes flexible so that the teams can quickly adapt their approach to the rapidly changing requirements. Besides process capability the attitude of continuous improvement is of paramount importance: nothing is constant, to master changes is key. Only fast learning and adapting organisations are competitive and likely to survive.


Suggested topics of interest include, but are not restricted to:

  • Methods, models and tools for process improvement

  • Continuous process improvement, process reengineering, innovation: Criteria and mechanism taking decision for and implementation of improvements

  • Intertwining of operational (process) and organisational structures: Challenges and solutions

  • Balancing process and product orientation in organisations

  • Organisation and governance of digitalisation initiatives

  • Governance of process improvement initiatives or measures

  • Challenges small and medium companies face setting up and carrying out digitalisation initiatives

  • Process models for organisations developing artificial intelligence including machine learning Process models for projects providing big data applications

  • applications: Commonalities with and differences to traditional developments

  • Hybrid – traditional and agile – approaches in an organisation structure or in a project

  • Process improvement in the “trenches” (aka case studies)

  • Metrics for process control in ICT

  • Quantitative process improvement

  • Measurement frameworks for process assessment and improvement

  • Maturity models: where are we, where are we going

  • Which promises did agile approaches fulfil and which ones not?

  • Process improvement approaches and techniques in agile enterprises


Chair: Karol Frühauf, Infogem AG, Switzerland

Program Committee:

  • Ferdinand Gramsamer, Infogem AG, Switzerland

  • João-Pascoal Faria, Universidade do Porto, Portugal

  • Moises Rodriguez, AQCLab & Universidad de Castilla-La Mancha, Spain

  • Gerhard Fessler, Fessler Sprenger und Partner GmbH, Switzerland

  • Andreas Nehfort, Nehfort IT-Consulting, Austria

  • Miguel Ehécatl Morales Trujillo, University of Canterbury, New Zealand

  • Ralf Kneuper, IU International University, Germany

  • Ricardo Pérez-Castillo, University of Castilla-La Mancha, Spain

Karol Frühauf is co-founder of INFOGEM AG in Switzerland, since 1987 consulting in the field of software project and quality management, software requirements engineering and test management. He worked 12 years for BBC Brown Boveri & Cie in the area of power system control in different positions and helped since 1987 as consultant many companies to measurably improve their processes and software products. Karol is co-founder of IREB International Requirements Engineering Board. He co-authored two books on project management and testing and is a frequent speaker, tutor, and teacher in the field of software engineering. Karol initiated the Bridge Guard residence for artists and scientists in Štúrovo, Slovakia. He published one collection of poems with photographic illustrations and is on duty in two foundations for music.


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